CANCELLATION / RESCHEDULE POLICY
PLEASE READ CAREFULLY
Once registration has been processed, NO REFUND will be given. Credit may be used up to 365 days (1 year) from the original class date.
To Reschedule: In order to reschedule, you must contact us at 718-450-4033 during business hours (8am-11:30pm EST). If you are unable to reach us during business hours by phone, please leave a voicemail or simply send us an email directly to cprondemandny.com Rescheduling requests made on those holidays will not be counted until the next business day. Student may only reschedule once within 60 days of the original class date.
Student are allowed to reschedule on the day of the course,however please call or send an email at least 2Hrs ahead of scheduled class. Student who does request this will be considered as a NO SHOW. Please see NO SHOW policy below.
Student must come to class on time. We recommend that student arrive to class ON TIME or at least 15 minutes earlier to avoid being late. If the student is more than 15 minutes late to class, the student is considered as a NO SHOW. If the student is late for a rescheduled class, the student will also be considered as a NO SHOW. Please see below for the NO SHOW policy. If you know in advance that you will be late for your course,call us to let us know.
NO SHOW POLICY:
Student who does not show up to class and did not notify us before the start of the class is considered a NO SHOW. We do not honor refund or credit for anyone who does NOT SHOW UP for class. (SEATS ARE RESERVED)
ALL CARDS ARE NOW ISSUED AS AN E-CARD. SIMPLY PRINT OUT ANOTHER COPY IF YOU MISPLACE YOUR CARD OR IF IT'S LOST.
Student is responsible for the correct spelling of the student's own name. A student roster is given at the beginning of each class and student must check to make sure the student's name on the roster is correct.
CREDIT CARD CHARGE BACK / DISPUTE:
If a charge is placed in dispute by the student (or the cardholder if it is not the student's card) because the student (or the cardholder) do not recognize/recall this charge, the student is responsible for a processing fee of $25.00 in addition to the original charges due on the transaction.
At CPR ON DEMAND NY, your privacy is extremely important to us. Any information you provide us when you make purchases and requests (including your name, address, phone number, mailing address, credit card or other bank information) is kept confidential and is never sold or shared with outside vendors. We use this information only to provide you the services needed to transact your purchases for a course with CPR ON DEMAND NY.
ON SITE TRAINING POLICY:
CPR ON DEMAND NY will gladly come to your location to perform an On-Site Training. We ask that you have a minimum of 5 people. Once you have scheduled an On-Site Training date, we request a non-refundable deposit of 50% of the cost of the training. You can reschedule within 48 hours of the On-Site Training. Please be advised that you can only reschedule your training one time. If the On-Site Training is cancelled, you will not receive the deposit back. Also be aware that group discounts are given based on the number of students originally accounted for by the client. If fewer students than expected are present for the class, CPR ON DEMAND NY will not issue a refund for those missing students due to the nature of the discount, we can instead issue a credit for training of those students.
The information provided on CPR ON DEMAND NY website is presented "as is" and we are not held responsible for any mistakes or misprints. This includes any incorrect pricing or product descriptions. CPR ON DEMAND NY expressly disclaims all warranties, express or implied, or any kind with respect to the website and its use. You agree that CPR ON DEMAND NY,its' officers, employees and representatives will not be held liable for damages arising from the use of this content and its information.